IDENTITY
Names and contact details
Names, phone numbers, email, LINE contact, client identity, company identity, and location details should not be exposed casually.
CONFIDENTIALITY｜PRIVATE MATTERS
Some matters
should not be spoken publicly.
Confidentiality is not a decoration. It is part of how sensitive situations are carried.
Private advisory, family issues, company matters, home structure, spiritual-boundary situations, ritual-related cases, and overseas Chinese consultation may involve sensitive information. Such information should be handled with care and clear boundaries.
SCOPE
What should be protected.
Confidentiality applies not only to names, but also to home details, family context, company information, birth data, and sensitive personal experiences.
HOME
Home and family matters
Home layouts, addresses, ancestor or altar issues, family disputes, and private household situations should be handled with stronger boundaries.
SPECIAL
Sensitive experiences
Spiritual boundary issues, unusual experiences, ritual matters, dreams, disturbances, or private case details should not be discussed publicly without protection.
BOUNDARY
How confidentiality should work in practice.
The rule is simple: do not expose what does not need to be exposed, and do not ask for what is not needed yet.
Not every case should become content
Some cases can be transformed into general observations. Some should never be shared. The more identifiable the case is, the more careful the boundary must be.
Private advisory may require written agreement
For high-privacy family, company, overseas Chinese, or long-term advisory cases, a simple confidentiality agreement can be discussed before deeper handling.
Start with category, not full evidence
At the beginning, explain the category, urgency, and what you want to handle. Do not send full addresses, documents, photos, or internal company data unless requested.
Confidentiality has limits in crisis
If there is immediate danger, violence, self-harm, fraud, legal risk, or emergency safety concern, proper authorities or professionals may need to be contacted first.
Public case references must be de-identified
If a case is ever used for public education, identifying details should be removed, changed, or generalized unless there is clear permission.
Respect goes both ways
Clients should protect their own information and avoid sending excessive sensitive material. The service side should not ask for more than what is needed at that stage.